Refund Policy

Last updated: 28 July 2026

Payments for Transcript are processed by our payment partner Paddle, who act as merchant of record. Approved refunds are issued by Paddle to your original payment method, normally within 5–10 business days.

14-day money-back guarantee

If Transcript isn't right for you, tell us within 14 days of your first subscription payment and we will refund it in full — no questions asked.

Renewals

Subscriptions renew automatically, and we send a reminder a week before each renewal. If a renewal goes through that you didn't intend, contact us within 14 days of the charge and, provided the service hasn't been meaningfully used in the new period, we will refund it.

How to request a refund

• Email [support@yourdomain.uk] from your account email, quoting the order number on your Paddle receipt; or
• use the link on the receipt email Paddle sent you, which goes to Paddle's own support.

Cancelling instead

You can cancel at any time, which stops all future charges. Your access continues to the end of the period you've already paid for; outside the situations above we don't give partial refunds for the unused remainder of a period. Whatever happens to your subscription, nothing you have created is ever deleted for non-payment — your recordings, transcripts, and audit trail stay intact and readable.

Your statutory rights

This policy adds to, and does not limit, your rights under consumer law.